When did the concept of good customer service disappear? It seems to be MIA for quite some time now. This seems to be across the board from online retailers and mail order to just plain being rude to your face at brick and mortar stores.
Well the customer is not always right anymore and the employees for these companies just seem to eat that up by being short, rude and just plain unhelpful.
I hope that this trend starts to show in declining sales then maybe they will wake up and smell the coffee. And learn that it is time to establish a goo dworking relationship with your customers. If the customers go away so do the jobs. Keep that in mind.